Thank you for shopping at R1 Cosmetic. We strive to provide high-quality products and exceptional customer service. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.

Refund Policy

We offer a 30-day money-back guarantee on all eligible products. If you are not satisfied with your purchase for any reason, you may return the item within 30 days of the purchase date for a full refund. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. You will be responsible for the return shipping costs.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and credited to your account.

Returns Policy

If you wish to return an item, please contact our customer service team at 212646935403 to initiate the return process. Please include your order number and the reason for the return in your communication.

Once your return is approved, we will provide you with a return shipping address. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to ensure that your return is delivered successfully.

Please note that certain items may not be eligible for return due to hygiene and safety reasons. These include opened or used skincare, body care, and hair care products. If you have any questions about the eligibility of a product for return, please contact us before initiating the return process.

Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact our customer service team at 212646935403. We will provide you with instructions on how to return the item and process the exchange.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at 212646935403.

Our customer service team is available to assist you and ensure that you have a positive shopping experience with R1 Cosmetic.